TVXQ fans has filed a complaint to SM (CEO Kim Young-min) to relevant department about the starting of ticket sales of Shenzhen concert scheduled on last November 21st before getting any permission from China government.
On last November 16th a complaint file entitled “SM Entertainment ignores China’s Administrative Procedure-A concern to China Cultural Exchange Inhibition” was received by Department of Culture, Sports, and Tourism from TVXQ fansite DNBN.
“According to the complaint filed in homepage of Department of Cultural Affairs, the official approval for TVXQ concert that was supposedly held in Shenzhen, Guangdong province, China was out on October 28th, however the ticket sales was already accomplished at the end of September, eventually SM had sold concert tickets without any permission from the Chinese government.” the fansite pointed out their complaints.
“Eventhough now there’s a ticket refund for the audiences that are supposed to go to the concert hall, however it’s still not considered transportation costs, visa fee to enter China for especially foreign audiences including the opportunity costs damage everyone has suffered.”
(the screen capture of TVXQ’s fans complain in Ministry of Culture website)
In particular they continued, “SM ignored the administrative procedure as they announced the concert to public in the process of China’s approval. This unreasonable South Korea Entertainment ticket sales could leads to national image damage as the Chinese government would think other South Korea singers may do the same act of holding concert before getting any permission.”
“Usually SM artists’ concert is held at least 4-6 months after gaining the permission, thus this process of Shenzhen concert is definitely unreasonable.”
Towards this accusation, SM official responded on the 24th to Star Money Today, “TVXQ’s 3rd Asia Concert in Shenzhen is their 12th stops which was planned already when the contract with Dream Maker was signed back then in July 2008. Under the agreement, all aspects that are related to the concert including ticket sales and permission approval from local government are obliged to Dream Maker.” he said.
“Therefore, the claim of selling of TVXQ concert in Shenzhen ticket without any permission from Chinese government shall not be directed to SM.” he strongly refuted. “We also had contacted Dream Maker earlier about the plan to conduct the last November 21st-scheduled TVXQ Asian Tour in Shenzhen and they confirmed that there’s no problem at all in ticket sales and any related legal procedures.”
Dream Maker, in other side, explained, “For this last stop of concert in China, the Ministry of Culture of RRC autorizhed TVXQ’s concert on last October 21st. ‘The content of Korean TVXQ Guangdong (Shenzhen) concert agreement is ratified by the Ministry of Culture  No. 2146′”
SM said, “(related to fans’ complaint) the permission approved by the Cultural Affairs of Guangdong Province issued on October 28th was unrelated to the ticket sales permission, it’s merely about visas for foreign artists which will perform and relevant documents and information submission.” he also added, “Because the cancelation of concert in Shenzhen, we’re now in the situation where have to pay for the damages. As we already sold the tickets, canceling a concert is definitely not our intention. In the future we hope there’s no more false claim like this being refrained.”