The Korea Consumer Agency's Court Committee of Consumer Disputes announced on the 24th that "We are planning to allow all consumers with the same complaints submit these complaints at the same time from November 25th till December 9th."
Those wishing to apply to this method must go to the Korea Consumer Agency homepage (ww.kca.go.kr)'s Consultation Forum - Group Dispute Trial Participation/Inquiry.
Those applying for this inquiry must have bought tickets for the 'SM TOWN LIVE '09' concert from G Market or Dream Maker, and in the case that the applicant is a minor, a guardian can apply for him or her.
This happening will determine whether or not concert planners should pay compensation as well as a full refund when a concert is pushed back to an undetermined date or canceled.
According to the Korea Consumer Agency's rules regarding concerts, the concert planner must pay a full refund as well as 10% additional compensation if a concert is canceled.
On the other hand, TVXQ fans, who have been acting as the forerunners to this consumer movement, visited the Korea Consumer Agency in Seocho, Seoul in person to submit a complaint about the cancellation of the 'SM TOWN LIVE '09' concert and to request compensation.
The submitted this request under the name 'Victims of the SM Concert' and stated, "This is not a mere problem between a fan and an entertainment agency, but one between the consumer and the supplier," and "We are not merely looking to gain monetary compensation from this, we would like to keep our rights as consumers so that we do not have to sit idly by while suppliers continue to tyrannically attempt to control us."
Source: [ohmynews+DNBN]
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Translation credits: jeeelim5@tohosomnia.net
Shared by: tohosomnia.net
Do not remove/add on any credits
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